Pack Family Practice – Privacy Policy
Last Updated: November 2025
Pack Family Practice (“we,” “our,” or “us”) is committed to protecting the privacy and security of your personal and health information. This Privacy Policy explains how we collect, use, protect, and disclose your information when you visit our website, contact our office, or receive services from our practice.
This Privacy Policy applies only to our website and online forms. For information about your medical records and HIPAA rights, please refer to our Notice of Privacy Practices, available at our office.
1. Information We Collect
We may collect the following types of information:
Personal Information
Name
Email address
Phone number
Date of birth (if provided)
Address (if provided)
Medical or Health Information (if submitted online)
Symptoms or concerns shared through a contact or appointment request form
Pharmacy information (if provided)
Website Usage Information
IP address
Browser type
Device information
Pages visited
Cookies and analytics data
We do not collect protected health information (PHI) through the website unless you voluntarily submit it through a form.
2. How We Use Your Information
We may use the information you provide to:
Contact you regarding appointments or inquiries
Respond to questions or requests
Schedule patient visits
Provide information about our services
Improve our website and patient experience
Send updates or practice announcements
Comply with legal, regulatory, or safety requirements
We do not sell or share your information with third parties for marketing purposes.
3. How We Protect Your Information
We take reasonable physical, administrative, and technical safeguards to protect your information, including:
Secure data transmission
Restricted access to patient information
Employee confidentiality requirements
However, no online communication is 100% secure. Please avoid sending highly sensitive medical information through unencrypted forms.
4. Sharing of Information
We may share your information only when necessary to:
Respond to your inquiry or schedule appointments
Comply with applicable laws, regulations, or court orders
Work with trusted service providers who help manage our website or communication systems
These service providers are required to protect your information and are not allowed to use it for any other purpose.
We do not share information with advertisers or third-party marketers.
5. Cookies & Analytics
Our website may use cookies or analytics tools (such as Google Analytics) to understand how visitors use our site and to improve functionality.
This information is anonymous and does not identify you personally.
You may disable cookies in your browser settings at any time.
6. Your Choices
You may:
Request to update or correct your personal information
Request that we delete information shared through online forms
Opt out of receiving non-essential communication
To make a request, contact us at:
615-257-7778
7. Links to Other Websites
Our website may contain links to other websites (such as labs, patient portal systems, insurance sites).
We are not responsible for the privacy practices of these external sites.
8. Children’s Privacy
Our website is not intended for children under the age of 13.
We do not knowingly collect personal information from children online without parental consent.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
The “Last Updated” date at the top will reflect the most recent revision.
10. Contact Us
If you have questions about this Privacy Policy or how your information is handled, you may contact:
Pack Family Practice
201 Signature Pl Suite 103 Lebanon, TN 37087
615-257-7778 | Fax: 615-236-3660